FAQ

 

If you paypal account is valid, but payment failure. It may be a timeout caused by network problems.Please refresh the page and try again, usually it will succeed.

 

If you still have the same problem, Please click on the whatsapp button in the lower left corner to contact customer service, we will send you a separate paypal link.

 

There are many reasons for credit card transaction failure, which may be caused by the website or by the issuing bank. If you encounter payment failure, please try the following methods

 

1. Try another credit card.

 

2. Recommend to use paypal, the success rate of paypal is great.

 

3. If you don't have paypal, you can pay with your credit card according to the following steps (you can also try the failed card)

 

4. Please click on the whatsapp button in the lower left corner to contact customer service, we will send you a new link.

 

 

Please don't open a dispute, claim or chargeback at any time.

 

If you bought a wrong product, please contact the customer service. we will solve your problem within 24 hours (weekend and holiday in 48 hours).

 

If you are urgent to receive your product, you can pay the correct produst (second order) first and then contact the customer service to refund the wrong order. we will refund within 24 hours (weekend and holiday in 48 hours).

 

 

Please don't open a dispute, claim or chargeback at any time. We will offer solution for you.

 

1. For iptv code, We will recommend a suitable iptv server for you firstly. If all our iptv you don't like, We support a full refund within 14 days. For orders over 14 days, the refund amount will be calculated based on the remaining time of the code.

 

2. For electronic product, we support a one-year free warranty.

 

3. For the actual product, Please return the product to our address and send us a validable tracking number, we will process the refund.

 

 

If you decide to refund, please contact the customer service to make your request. we will reply within 24 hours (weekend and holiday in 48 hours).

 

1. If you pay by paypal, we will process refund in 24 hours. You can get refund in 24 hours.

 

2. If you pay by creitd card, we will process refund in 24 hours. The refund will arrive in your account within 6-8 weeks. It depends on the processing speed of your bank.

 

 

If you decide to refund, please contact the customer service to make your request. we will reply within 24 hours (weekend and holiday in 48 hours).

 

1. If you buy iptv subscription, it will be sent within 24 hours (weekend and holiday in 48 hours) by email. Please pay attention to your registered email. If you have any questions, please click the whatsapp button in the lower left corner to contact customer service.

 

2. If you buy the actual product, please make sure that your address and phone number are correct, we will deliver the goods within 24 hours, and you will receive it within 10-20 days. It may take longer in remote areas.

 

 

Android device : Lxtream player, IPTV smarters app

 

Smart tv: smart iptv app, duplex iptv player, NET IPTV App (Please note thatthey are third-party paid applications). WAKA APP (for qhdtv only)

 

IOS device: Xtream iptv app, IPTV smarters app, GSE smart iptv app

 

Windows : VLC player, perfect player

 

Magbox: Provide mac address

 


Today Date:2022-05-27 07:07:34